• Why should I create an account?
• How do I create an account and sign up for online services?
• I can't log in.
• I forgot my password.
• My email address has changed.
• I need help. Who can I call?
• How can I find the worker/employer when I try to add more services in the online portal?
• How do I delete my account?
• How do I add/remove my access to online services?
• How do I add/revoke my administrator access?

• How do I add employer services to my account?
• Can I still use Fast File and Pay?
• How do I add/remove access to services for myself or others?
• How do I grant access to new users?
• How do I add/revoke administrator access for other users?
• How do I change my firm’s display name?
• How do I respond to an access request from another user?
• How do I remove my access to online services?
• How do I remove other people’s access to online services?
• How do I update my contact information for my company?

• How do I add worker services to my account?
• How do I add worker services if I don’t have my personal access number (PAN)?
• How do I add/remove access for various users (including myself)?
• How do I grant access to new users?
• How do I add/revoke administrator access for other users?
• How can I change my display name?
• How do I respond to an access request from another user?
• How do I remove my access to worker services?
• How do I remove access for another user?
• How do I update the contact information for my claim?

• I want to report payroll for my clients, how do I sign up for online services?
• How do I add/remove access for users with existing access (including myself)?
• How do I grant access to new users?
• How do I add/revoke administrator access of other users?

• How do I sign up for online services?
• How do I add/remove access for users with existing access (including myself)?
• How do I grant access to new users?
• How do I add/revoke administrator access of other users?

• Glossary of Terminology

Creating an account is the first step toward accessing our online services. That way, you can view information about any claims you might have, as well as your WorkSafeBC account, if you have one.

1. Go to www.worksafebc.com

2. Click Login | Create an account.

3. Click Sign up for online services.

Once you’ve created your account, you’ll be able to select the online services you'd like to use.

• Use the Forgot your password link on right side of the login screen.

  If you haven’t accessed your account in more than 18 months, it may have been removed due to inactivity. Please sign up for online services again. If you still have difficulties, call us at 604.276.3135 or 1.888.855.2477, or email us.

Click the Forgot your password link on the right side of the login screen. Provide the email address you signed up with, and we’ll send you a new password via email.

1. Log into your online account.

2. Click the My profile link at the top of the screen.

3. Click Change my email address.

For any technical issues or questions, please call our Technical Support team at 604.276.3135 or 1.888.855.2477, or email us.

After searching for a worker or employer, you may get a No Results message, which means you need to click Add online services to connect the account.

Once logged in, click My profile and then click Delete my online account. Please note that this will remove your access to all online services. This process will take one business day.

1. Log into your online account.

2. Click My profile at the top of the screen.

3. Click Change my access to online services.

4. Your access administrator will receive a notification to process your request.

1. Log into your online account.

2. Click My profile at the top of the screen.

3. Click Change my administrative access.

4. Your access administrator will receive a notification to process your request.

1. Log into your online account.

2. Click Add more services at the top of the screen and choose Employer services. You’ll need the Account number and a Payroll Report ID or IRCN (Internet Registration Number) to complete the process.

If you’re the first person to create an account for your firm, or you’re the access administrator for the account and you don’t have your Payroll Report ID or IRCN, please call us at 604.244.6181 (toll-free at 1.888.922.2768).

If someone else in your firm is the access administrator for this account, please contact them and ask them to grant you access.

Yes. Fast File and Pay is still available.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Change users' access to online services.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Grant online services access to a new user.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Change users' administrator access.

Please contact our Technical Support team at 604.276.3135 or 1.888.855.2477, or email us and ask to have your display name updated.

If you need to change your WorkSafeBC account legal name, please contact our Assessments department at 604.244.6181 or 1.888.922.2768 for assistance.

1. When someone in your firm requests access, an email will be sent to your firm’s access administrator. Click on the link in the access request notification email.

2. When prompted, log into your online account.

3. Approve or reject the request.

4. You’ll receive a "Task pending" message to confirm that you’ve responded, and the change will take effect immediately.

1. Log into your online account.

2. Click My profile.

3. Click Remove my access to online services.

1. Log into your online account.

2. Click Administration.

3. Click Remove online services access for a user.

1. Log into your online account.

2. Click Report Payroll and Pay Premiums.

3. Click Account Maintenance.

4. Click Change your mailing address.

1. Log into your online account.

2. Click on Add More Services at the top of the screen and choose Worker services. You’ll need a Customer Care Number (CCN) and a Personal Access Number (PAN) to complete the process.

Please contact the Claims Call Centre at 604.231.8807 or at 1.888.967.5377 for assistance.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Change users'’ access to online services.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Grant online services access to a new user.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Change users' administrator access.

Please contact our Technical Support team at 604.276.3135 or 1.888.855.2477, or email us to have your display name updated.

1. Click on the link in the access request notification email.

2. Log into your online account.

3. Approve or reject the request.

4. You’ll receive a “Task pending” message to confirm you responded, and the change will take effect immediately.

1. Log into your online account.

2. Click My profile.

3. Click Remove my access to online services.

1. Log into your online account.

2. Click Administration.

3. Click Remove online services access for a user.

Please contact our Claims Call Centre at 604.231.8807 or at 1.888.967.5377 for assistance.

Please contact Employer Business Inquiries at 604.244.6181 (or toll free at 1.888.922.2768).

You will receive an email with your new online services account information.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Change users'’ access to online services.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Grant online services access to a new user.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Change users' administrator access.

Please contact Industrial Audiometric Support at 604.276.3231 or 1.844.676.3231.

You will receive an email with your new online services account information.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Change users' access to online services.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Grant online services access to a new user.

1. Log into your online account.

2. Click on Administration at the top of the screen.

3. Click Change users' administrator access.